Solutions
Eligibility tracking, certification management, intermittent leave logging, and return-to-work documentation — in one structured workflow.
Twelve weeks of job-protected leave sounds simple on paper. Then you add intermittent leave, which requires tracking usage in increments that can be as small as a few hours across weeks or months. You add overlapping state leave laws that may provide different or additional entitlements. You add STD coordination, which requires precise timing to ensure benefits do not lapse. You add certification deadlines, which have strict legal requirements for response times and follow-up. You add recertification, which must be triggered on a schedule determined by the certification provided. You add reduced schedule tracking, fitness-for-duty requirements, and return-to-work coordination.
Every step has a timeline. Every timeline has a legal consequence. And most organizations are tracking all of it in a spreadsheet that one person built and only one person understands. The spreadsheet is familiar. It is flexible. It is also fragile — vulnerable to accidental deletion, formatting errors, and the institutional knowledge loss that happens when the person who maintains it leaves the organization.
InfraNet structures the FMLA workflow so every step is documented, every deadline is tracked, and your organization has a defensible record regardless of who is managing the case.
Eligibility determination
The twelve-month lookback, hours worked calculation, and covered employer status determination are calculated and documented. The system prompts for the information needed to make each determination and records the result. When eligibility is uncertain, the workflow flags it for review rather than making assumptions.
Certification tracking
Initial certification, medical certification requests, deadlines, receipt dates, and follow-up are all tracked automatically. The system knows how long the employer has to request certification, how long the employee has to respond, and when follow-up is required. When a certification response is late, the system surfaces it as an action item. When recertification is needed, the system triggers the request on the correct schedule.
Intermittent leave logging
Hours, days, and patterns are tracked across the leave period. The system tracks usage in whatever increment is appropriate for the employee's leave pattern — whether that is hours per day, days per week, or a different schedule. Usage patterns are visible on the case file so the administrator can see at a glance how much leave has been used and how much remains.
Recertification management
Recertification triggers are tracked and managed automatically. The system knows when recertification is permitted based on the original certification and tracks the schedule accordingly. No manual calendar entries required.
STD coordination
Short-term disability is tracked alongside FMLA so concurrent leave is documented correctly. When an employee is on FMLA leave and receiving STD benefits simultaneously, both processes are visible on the same case file. The system tracks the interaction between the two so nothing falls through the gap.
Return to work
Fitness-for-duty requirements, return dates, and accommodation needs are managed through a structured workflow. The system tracks the documentation required for return-to-work, coordinates with any ongoing accommodation needs, and ensures that the return is documented properly.
15%
of employees take FMLA leave annually. In an organization of 1,000 employees, that means approximately 150 FMLA cases per year — each with multiple steps and documentation requirements.
71%
of HR professionals spend four or more hours per leave request. At 150 requests per year, that is 600 hours — more than 15 weeks of full-time work — spent on FMLA administration alone.
4
different federal laws that may apply to a single leave request. FMLA, ADA, PWFA, and state leave laws can all apply simultaneously — each with different requirements, timelines, and documentation needs.
FMLA administration fails most often not because HR professionals do not understand the law, but because the administrative burden exceeds the capacity of the tools they are using. A spreadsheet can track usage. It cannot track deadlines automatically. An email inbox can receive certifications. It cannot track response timelines. A calendar can hold deadlines. It cannot surface them in the context of the case.
These are not failures of effort. They are failures of infrastructure. The tools were not designed for the complexity of the task.
InfraNet was designed specifically for that complexity. Every FMLA requirement — eligibility, certification, intermittent tracking, recertification, STD coordination, return-to-work — is built into the workflow. The system handles the administrative burden so the HR professional can focus on the decisions that require human judgment.
FMLA administration software in InfraNet replaces spreadsheet tracking with structured workflows for eligibility review, medical certification requests, intermittent leave logging, recertification, STD coordination, and return to work. Every step is timestamped so HR has a defensible process record regardless of who is managing the case.
FMLA is one of the most complex manual processes in HR — overlapping federal laws, state leave, intermittent schedules, and fitness-for-duty returns. InfraNet structures the workflow so deadlines and documentation do not depend on one person's institutional memory.
FMLA administration fails most often not because HR professionals do not understand the law, but because the administrative burden exceeds the capacity of spreadsheets, email inboxes, and calendars. InfraNet was designed for that complexity so the HR professional can focus on decisions that require human judgment.
The goal of InfraNet's FMLA workflow is not to replace the expertise that HR professionals bring to complex leave situations. It is to ensure that the administrative foundation of FMLA management is solid, consistent, and documented — regardless of who is managing the case on any given day.
Request Access